VOIP - The technology

In today's world you are reading this page on a digital medium. Television is bigger and all digital, mobile phones are digital, and the telephone on your desk is catching up.

As well as audio calls, you can use VoIP for services such as video calls, instant messaging, indeed almost anything - Unified Communications has arrived.

There are many benefits to using VoIP for business.

• Cost savings - with VoIP, you pay only for an internet connection. Calls between individuals with VoIP equipment - even international calls - are free.
• Rich features - VoIP systems offer a wide range of features: from call forwarding, blocking, caller ID and voicemail, to remote management, automatic call distribution and interactive voice recognition.
• Collaboration - VoIP integrates easily with other systems and helps staff collaborate through voice, video, web conferencing or instant messaging, usually from a single user interface.
• Improved productivity - staff can use your communication system remotely and flexibly, with access to your data and network whenever and wherever they need it.
• Better voice quality - no more snap crackle and pop, clearer speech.